Butler Operations Manager
1 semana atrás
Job Title: Butler Operations Manager
Company Overview
Raffles Hotels & Resorts is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance, and residential charm. Our properties are one-of-a-kind, positioned at the top of their local market and rated among the very best in the world.
Job Description
The Butler Operations Manager will lead and guide the Butler team to provide exceptional service to guests. Key responsibilities include:
- Ensuring strong leadership practices to motivate and recognize team members.
- Transferring knowledge and responsibility to other team members to improve the team experience.
- Managing and supervising tasks to ensure guests receive prompt, cordial attention and personal recognition.
- Implementing departmental strategies and action plans in accordance with the hotel's strategic and sales plans.
- Conducting comprehensive monthly departmental meetings to review procedures and events.
- Planning operational procedures and organizing recruitment.
- Planning the budget and yearly revenue target.
- Conducting statistical, performance, and forecast reports.
- Practicing up-selling of hotel products and facilities.
- Proactively handling guest issues, coordinating communication between guests and staff, and following up to ensure complete service recovery.
- Directing work assignments of staff under direct supervision and coordinating with other operating departments.
- Scheduling department shifts according to occupancy, VIPs, training plans, and organizing leaves of absence.
- Working on improvements to the quality of products and services.
- Providing regular feedback to staff under direct supervision and ensuring they receive recognition based on performance evaluations.
- Analyzing guest feedback and providing strategic direction to continuously improve overall rating.
Qualifications
The ideal candidate will have:
- A university degree.
- At least 5 years of experience in a managerial role.
- Extensive knowledge of the Butler Program.
Additional Information
The successful candidate will have oral and written fluency in English.
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