Senior Technology Solutions Specialist
Há 1 mês
As a Senior Technology Solutions Specialist at FactSet, you will be responsible for managing and overseeing client software implementations across various environments, including on-premise and AWS-hosted. Your key responsibilities will include gathering initial requirements, configuring systems, integrating data, and providing training to meet client needs.
Key Responsibilities:
- Client Implementations: Manage and oversee client software implementations, including gathering requirements, configuring systems, and providing training.
- Pre-Sales Activities: Participate in pre-sales activities, including the preparation of POCs and RFPs.
- Post-Implementation Support: Assist clients with business and technical queries, ensuring smooth operation and performance optimization of their systems.
- Managed Services: Act as a dedicated resource to help clients maximize the value received from our solutions, providing ongoing advice, guidance, and training.
- System Monitoring and Automation: Monitor client environments using advanced platforms to troubleshoot and ensure operational efficiency.
- Project Management: Handle project-based work, including change requests and software upgrades, ensuring seamless integration and user satisfaction.
- Technical Issue Resolution: Address complex technical issues related to a client's full stack, including their technical architecture, software testing, and specific investigations.
- Collaboration: Work closely with global sales and consultant teams to provide daily operational support to our clients.
Minimum Qualifications:
- University degree in Computer Science, Engineering, IT, Finance, Economics, Mathematics, or related industry discipline.
- At least 2+ years of relevant professional experience.
- Effective communication skills, particularly in client-facing scenarios.
- Strong analytical thinking and problem-solving skills.
- Fluency in English, both written and verbal.
Desired Skills:
- Experience with SQL and various Database Management Systems.
- Knowledge of programming or scripting languages.
- Familiarity with application server setup and web technologies.
- Technical skills in financial reporting or business intelligence systems.
- Proficiency in using Excel, particularly data and chart manipulation.
- Knowledge of financial instruments and related software applications.
- Familiarity with Windows Servers and IIS, as well as SAML configuration/setup.
- Interest in capital markets, portfolio management, and financial instruments.
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