Senior Manager, Service Delivery

Há 3 dias

São Paulo, São Paulo, Brasil beBeeService Tempo inteiro US$150.000 - US$170.000
Job Description

As a Senior Manager, you will lead our growing team of Services Consultants in Brazil and LATAM. You will ensure project success, manage escalations, and build partnerships with Sales and Solution Architects to deliver exceptional outcomes for customers.

Key Responsibilities
  • Team Leadership & Development:
    • Lead, coach, and develop a team of Services Consultants in the LATAM region.
    • Foster a culture of accountability, collaboration, and continuous learning.
    • Provide performance feedback, career development guidance, and mentoring to direct reports.
  • Regional Business Ownership:
    • Own and manage Services revenue delivery for LATAM, including project forecasting, quarterly target tracking, and weekly reporting to leadership.
    • Ensure successful delivery and overall health of the LATAM Professional Services portfolio.
    • Drive operational excellence through project oversight, process improvements, and adoption of best practices.
  • Customer Success & Escalation Management:
    • Serve as the primary escalation point for LATAM Professional Services projects.
    • Partner with internal teams to resolve issues quickly while ensuring a positive customer experience.
    • Build trusted relationships with executive stakeholders across key customer accounts.
  • Cross-Functional Partnerships:
    • Partner with the Solution Architect team to scope and define new customer engagements.
    • Collaborate with the Sales team to align on customer expectations, drive successful implementations, and identify opportunities for expansion.
    • Ensure seamless collaboration between regional Professional Services and global teams.
  • Global & Regional Initiatives:
    • Contribute to and co-lead global and regional programs that improve service delivery processes, tools, and operational efficiency.
    • Represent the LATAM region in global Professional Services strategy discussions and initiatives.
    Requirements

The ideal candidate will have 6+ years of experience in software implementation, preferably with leadership experience. They should have demonstrated success in owning and achieving revenue or delivery targets.

  1. Leadership Experience: Proven track record of leading high-performing teams and driving business results.
  2. Revenue Target Achievement: Demonstrated ability to own and achieve revenue targets in a fast-paced environment.
  3. Customer Escalation Management: Strong background in managing customer escalations and influencing executive-level stakeholders.
  4. Communication Skills: Excellent communication and presentation skills, in both Portuguese and English (Spanish a plus).
  5. Business Acumen: Strong business acumen, with the ability to balance customer needs, team capacity, and revenue goals.
  6. Adaptability: Comfortable working in a fast-paced, high-growth, and global environment.
Preferred Qualifications

The following qualifications are highly desirable:

  • Industry Knowledge: Experience in SaaS, software, or technology consulting environments.
  • Portfolio Ownership: Prior ownership of regional or portfolio-level service delivery.
  • Project Management Methodologies: Knowledge of project management methodologies (e.g., Agile, PMP, ITIL).
About Us

We offer a hybrid work model that allows you to work remotely for part of the week and come together in person at our office for connection, collaboration, and learning.

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