Senior Telephony Solution Expert

2 semanas atrás

Bebedouro, Brasil Abacus Service Corporation Tempo inteiro

Job Title - Senior Telephony Solution Engineer

We are seeking a Senior Telephony Solution Engineer to support the end-to-end delivery of Contact Center Voice Technology solutions at Abacus Service Corporation.

Key Responsibilities:
  • Develop and execute against Interactive Voice Response (IVR) and Auto Dialer design.
  • Resolving issues with the Avaya systems on site.
  • Supports voice engineering initiatives for all project-related and ongoing operations support for voice communications services.
  • Implements and troubleshoots enterprise Voice-related solutions/incidents/system outages.
  • Responsible for day to day adds, moves, changes, and user troubleshooting.
  • Maintain enterprise awareness of system maintenance and outages, as well as world events that could impact IT operations.
  • Monitors ticket queues to ensure customer tickets and service requests are promptly addressed.

Additional Requirements:

  • 7+ years with call center technology Avaya, Alvaria, Noble, LiveVox, or similar Telephony platforms.
  • 5+ years with Avaya Communication Manager.
  • Avaya certifications preferred: ACA or ACIS or ACSS or Client or ACE or ACSA.
  • Hands on experience with Avaya servers such as S8300, S8410, S8500, S8700 and S8800 server.
  • Demonstrated experience on Avaya SM/SMGR/Client.
  • Proficient in installation and configuration of Avaya Systems.
  • Good understanding of Avaya architecture and design.
  • Design experience on Avaya Unified communication products.
  • Experience with other Avaya appliances, i.e. Avaya Aura Messaging, Avaya CMS, and Avaya OneX Agent.
  • Excellent customer service skills, highly motivated, self-starter.

This is a hybrid position, requiring onsite presence 3 days a week. Candidates must live within a commutable distance to Evansville, IN, Baltimore, MD, or Charlotte, NC. This is a possible contract to hire position.

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