Senior Telephony Solution Engineer

3 semanas atrás

Bebedouro, Brasil Abacus Service Corporation Tempo inteiro

Job Title - Senior Telephony Solution Engineer

Job Description

OneMain Financial is the country's largest lending-exclusive financial company, proudly serving millions of customers with safe, affordable and transparent installment loans. Our customers turn to us every day-online and at over 1,400 branches in 44 states-to help them take control and improve their financial lives . It's all about doing the right thing-a mission that hasn't changed for more than 100 years.

Overview
We are seeking a Senior Telephony Solution Engineer to join our team in Evansville, IN and support the end-to-end delivery of Contact Center Voice Technology solutions. You will help develop and execute against our Interactive Voice Response (IVR) and Auto Dialer design.

Responsibilities
. Resolving issues with the Avaya systems on site
. Supports voice engineering initiatives for all project-related and ongoing operations support for voice communications services
. Implements and troubleshoots enterprise Voice-related solutions/incidents/system outages
. Responsible for day to day adds, moves, changes, and user troubleshooting;
. Maintain enterprise awareness of system maintenance and outages, as well as world events that could impact IT operations
. Monitors ticket queues to ensure customer tickets and service requests are promptly addressed
. Monitors, review, recommend, test, and implement new software revision/feature sets/patch evaluation and trade studies, periodic system refresh

ADDITIONAL INFORMATION:

  • HYBRID Position - ONSITE 3 days per week . Candidates must live within a commutable distance to Evansville IN, Baltimore MD, or Charlotte NC. NO FULLY REMOTE CANDIDATES WILL BE CONSIDERED.
  • This is a possible contract to hire position.
Skill/Experience/Education Mandatory Skills Requirements . Bachelor's degree in Network, Engineering, or Telecommunications. Years of experience can serve as education experience as well. . Can be available 24/7 or able to respond within a 4 hour period if needed . 7+ years with call center technology Avaya, Alvaria, Noble, LiveVox, or similar Telephony platforms . 5+ years with Avaya Communication Manager. Versions 5.2.1 and above is preferable. . Avaya certifications preferred: ACA or ACIS or ACSS or Client or ACE or ACSA . Hands on experience with Avaya servers such as S8300, S8410, S8500, S8700 and S8800 server . Demonstrated experience on Avaya SM/SMGR/Client . Proficient in installation and configuration of Avaya Systems . Good understanding of Avaya architecture and design . Design experience on Avaya Unified communication products . Experience with other Avaya appliances, i.e. Avaya Aura Messaging, Avaya CMS, and Avaya OneX Agent . Excellent customer service skills, highly motivated, self-starter . A thorough understanding of how to troubleshoot Avaya problems

Desired Skills . Bachelor's degree in Network, Engineering, or Telecommunications. Years of experience can serve as education experience as well.

Skill Matrix
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Additional Requirements
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Shift
First Shift

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