Telephony Solutions Specialist

2 semanas atrás


Bebedouro, Brasil Mindlance Tempo inteiro

Job Title: Senior Telephony Solution Engineer

About the Role:
At Mindlance, we are seeking a highly skilled Senior Telephony Solution Engineer to support the delivery of Contact Center Voice Technology solutions. As a key member of our team, you will be responsible for designing, implementing, and troubleshooting enterprise voice-related solutions and incidents.

Key Responsibilities:
• Resolve issues with Avaya systems on-site
• Support voice engineering initiatives for all project-related and ongoing operations support for voice communications services
• Implement and troubleshoot enterprise voice-related solutions/incidents/system outages
• Maintain enterprise awareness of system maintenance and outages, as well as world events that could impact IT operations
• Monitor ticket queues to ensure customer tickets and service requests are promptly addressed

Requirements:
• Bachelor's degree in Network, Engineering, or Telecommunications
• + years of experience with call center technology – Avaya, Alvaria, Noble, LiveVox, or similar Telephony platforms
• + years with Avaya Communication Manager, Versions and above preferred
• Avaya certifications preferred: ACA or ACIS or ACSS or Client or ACE or ACSA
• Excellent customer service skills, highly motivated, self-starter



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