Salesforce Business Solutions Specialist

2 semanas atrás

Brasília, Distrito Federal, Brasil HCLTech Tempo inteiro
Job Title: Salesforce Business Analyst

We are seeking a highly skilled Salesforce Business Analyst to join our team at HCLTech. As a Business Analyst, you will play a critical role in driving business process improvements and collaborating with stakeholders to understand business needs and value in the context of the customer's environment.

Key Responsibilities:
  • Drive client discussions around requirements and technical design
  • Develop software programs per technical specifications following programming standards and procedures
  • Experience working in a particular industry or domain and supporting the business with the Salesforce platform
  • Ensure secure coding and UI standards and best practices are applied during development
  • Act as a liaison between the business and technical teams
  • Analyze and document business requirements
  • Suggest improvement areas to the assigned project team as per the business requirement
  • Plan discovery activities based on key stakeholders
  • Map business processes, elicit requirements, and write user stories
  • Demonstrate effective written and verbal communication skills when working with technical and business stakeholders at all levels of the organization
  • Apply strong analytical and problem-solving skills
  • Move easily between a wide variety of influencing and communication styles to effectively interact with diverse audiences and maximize impact
  • Become a trusted advisor with key stakeholders
  • Break down complex business processes into manageable steps
  • Evaluate and recommend Salesforce features as part of solution design
  • Provide input and contribute to the enhancement and maintenance of applications and programs
  • Lead efforts to configure, analyze, design, develop, and maintain program code and applications
  • Perform detailed and complex unit testing and secure code testing, and issues resolution
  • Drive and support the process for source code management
  • Contribute to integration, systems, and performance testing and tuning of code
  • Participate in peer secure code reviews
  • Define and promote opportunities for the re-usability of code, configurations, procedures, and techniques
Requirements:
  • A Bachelor's Degree is required
  • Degrees in computer science, computer engineering, or related fields are preferred
  • Experience as a Business Analyst, including proven success in owning and delivering business process improvements
  • Experience in the Salesforce platform
Nice to Have:
  • Experience with Pharma, Biotech, or highly regulated industry
  • Experience working with patient support programs

We are one of the fastest growing technology companies in the world, with more than 60 offices around the world and a global team of 227,000 employees. Our company is extremely diverse, with 165 nationalities represented. We offer the opportunity to work with colleagues around the world. We offer a flexible and remote work environment, prioritizing the integration between work and personal life. We are committed to your growth, offering learning and career development opportunities at all levels. We offer comprehensive benefits for all employees. Certified as 'Great Place to Work' and 'Top Employer' in 25 countries, recognized as 'Top Employer' in Brazil, providing a positive work environment that values employee recognition and respect. Equality & Opportunity for All: Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.

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