Customer Interaction Specialist

Há 7 dias

São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiro R$28.800 - R$51.600
Customer Service Representative Role

We are seeking a Customer Service Representative to join our team. In this role, you will be responsible for interacting with customers and assisting them with their inquiries.

As a representative of the company, it is essential that you possess a vibrant and responsible character, as well as the ability to work in shifts.

Key Responsibilities:
  • Communicate effectively with customers in their preferred language.
  • Maintain high-quality standards with attention to detail and accuracy.
  • Deliver exceptional customer experiences, resolving issues during the first contact.
  • Clarify and resolve product or service concerns by identifying issues, explaining solutions, and ensuring follow-ups for resolution.
  • Respond professionally to inquiries via webchat, email, and phone.
  • Escalate customer requests when necessary and ensure timely follow-up.
  • Investigate customer concerns thoroughly to provide satisfactory outcomes.
  • Champion and promote a "safer gaming" philosophy.
  • Stay informed about current rules, processes, and licensing requirements.
  • Collaborate with team members to achieve shared goals.
  • Go above and beyond to create meaningful customer interactions.
  • Participate actively in onboarding programs to enhance your skills and knowledge.
Requirements:
  • Fluency in English and native proficiency in Portuguese. Additional languages are a plus.
  • Prior customer service experience is welcomed but not essential, as we provide comprehensive in-house training.
  • Strong communication and active listening skills, with the ability to connect with diverse individuals.
  • Customer-focused with adaptability to handle various personality types.
  • Competence in using computers, including proficiency in touch typing.
  • Resilience to perform well under pressure.
  • A responsible, conscientious, and accountable approach to work.
  • Flexibility to work shifts when required.
What We Offer:
  • A welcoming and inclusive work environment.
  • Competitive salary package.
  • Monetary vouchers for birthdays and other special occasions.
  • Engaging company activities, such as monthly lunches, team gatherings, competitions, and more.
  • Opportunities for professional growth within one of the world's leading iGaming organizations.

To succeed in this role, you should have strong interpersonal skills, a positive attitude, and the ability to multitask in a fast-paced environment.

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