Director of Client Satisfaction

Há 3 dias

Brasil beBeeCustomerSuccess Tempo inteiro US$180.000 - US$200.000
Job Overview

The Vice President, Customer Success will spearhead the customer success strategy at a leading financial services organization, ensuring unparalleled customer satisfaction and revenue growth.

Key Responsibilities
  • Develop and execute a comprehensive customer success strategy that aligns with business objectives.
  • Lead initiatives to foster strong customer relationships and drive customer-centric improvements.
  • Collaborate with cross-functional teams to drive customer success and growth.
  • Establish mechanisms to capture and analyze customer feedback, driving continuous improvement and influencing product development.
  • Build, lead, and mentor a high-performing customer success team.
Requirements
  • Bachelor's degree required; MBA or relevant advanced degree preferred.
  • 10+ years of experience in customer success, account management, or a related field, with a minimum of 5 years in a senior leadership role.
  • Track record of driving customer retention, satisfaction, and revenue growth.

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