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Client Support Specialist Intern
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Position Overview
Pulse Labs is in search of committed individuals to join our team as Panelist Support Specialists. Supported by industry leaders such as Google and Amazon, Pulse Labs is pioneering advancements in product development. Our objective is to deliver insightful, actionable, and easily digestible feedback throughout the product lifecycle—from initial concept to market introduction and beyond.
We are looking for a meticulous, customer-oriented Support Specialist who excels in problem-solving and thrives in a dynamic environment. If you are enthusiastic about delivering outstanding service and enjoy collaborating within a team, this opportunity is tailored for you.
Key Responsibilities
- Oversee and manage incoming support requests through HubSpot.
- Assess and categorize requests based on urgency and significance.
- Direct requests to appropriate team members when necessary.
- Act as the primary contact for client inquiries.
- Deliver timely and precise information to clients regarding their questions and concerns.
- Conduct quality checks on panelist submissions.
- Maintain professional communication with clients throughout the resolution process.
- Efficiently troubleshoot and resolve client issues.
- Escalate complex issues to senior personnel or relevant departments as needed.
- Follow up with clients to ensure satisfaction with issue resolution.
- Document all client interactions, issues, and resolutions in HubSpot.
- Update and maintain the knowledge base with frequently asked questions and solutions.
- Identify trends and common issues, proposing enhancements to processes and products.
- Provide feedback to product and development teams based on client interactions.
Basic Qualifications
- Prior experience in a customer support or client services role, ideally within a research or technology organization.
- Familiarity with HubSpot or similar CRM/ticketing systems.
- Ability to work flexible hours to accommodate varying schedules and ensure coverage.
Preferred Qualifications
- Exceptional verbal and written communication skills in Portuguese or Japanese.
- Strong problem-solving skills and attention to detail.
- Capability to manage multiple tasks and prioritize effectively.
- Customer-focused with a dedication to providing exceptional service.
- Adaptable and able to function in a fast-paced environment.
- Collaborative team player with a positive demeanor.
At Pulse Labs, we value diversity and consider applicants without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
