Incentives Coordinator

Há 6 horas

São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro
Job Title: Incentives, Meetings & Events Coordinator

About the Role:

We are seeking a highly motivated and organized Incentives, Meetings & Events Coordinator to join our team at Accor Hotels. As a key member of our sales and marketing team, you will be responsible for maintaining and improving the hotel's catering business, as well as soliciting new business to achieve sales targets.

Key Responsibilities:

  • Maintain existing relationships with clients and solicit new business to achieve sales targets.
  • Establish and maintain rapport with clients, prior to, throughout, and post-conference, exceeding their expectations and encouraging repeat business.
  • Expedite function bookings, prepare function resumes, event contracts, and agreements to all departments in the hotel.
  • Track and analyze competitive set pricing and yield strategies, gaining the ability to predict the competition set reaction to changes in the marketplace.
  • Consistently offer professional, engaging, and friendly service.
  • Manage PCO group blocks relating to inventory, payment, and group setup, where that group does not include catering.
  • Handle enquiries for group bookings via fax, email, or phone during the shift, communicating immediately, and providing a reply or confirmation within a reasonable timeframe (24 hours).
  • Handle any other department issues related to groups (follow up on prepayment, routing, vouchers...).
  • Prepare group information sheets (group movements) and brief all involved prior to arrival of group.
  • Manage hotel inventory in relation to group reservations and monitor potential wash of business.
  • Produce reports and statistics as requested by the Incentives, Conventions & Events Manager, including Group Wash and Business Turndown reports and 3-month Group Forecasts.
  • Manage group payments, cancellations, rooming lists, and terms and conditions.
  • Maintain a precise filing system for all group reservations and correspondence.
  • Ensure a prompt input of reservations and data for the next 3-month period for all group enquiries & bookings (within 24 hours).
  • Perform all reservations duties, including making and entering reservations as required (email, fax, phone).
  • Handle guest complaints and enquiries in an efficient and professional manner and ensure the ICME Manager is informed of any guest feedback.

Requirements:

  • Previous sales or F&B experience is preferred.
  • Computer literate in Microsoft Windows applications and/or relevant computer applications required.
  • Excellent communication skills, both written and verbal required.
  • Strong interpersonal and problem-solving abilities.
  • Highly responsible & reliable.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Highly passionate and energetic coordinator willing to evolve in an innovative, fun, and fast-paced environment.
  • Previous experience is an asset.
  • 2-3 years' experience in Hotel Sales.
  • At least a degree in Hotel Management or Hospitality Management.

About Accor Hotels:

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

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