Optimizing Customer Delight

Há 3 dias

Barueri, São Paulo, Brasil beBeeleadership Tempo inteiro R$900.000 - R$1.200.000
Customer Experience Leader

We are seeking an experienced Customer Experience Leader to join our team. This individual will be responsible for developing and implementing a customer excellence strategy that aligns with corporate objectives, ensuring a unified focus on customer satisfaction.

  • The ideal candidate will have proven experience in managing customer experience, preferably in a regional or global context, demonstrating a deep understanding of customer needs.
  • Strong leadership abilities to inspire and influence teams, fostering a collaborative environment focused on achieving customer excellence.
  • Excellent analytical skills to interpret data effectively, facilitating informed decision-making and strategic planning.
  • Exceptional communication and interpersonal skills that enable effective collaboration across diverse teams and functions.
  • Strong project management skills with a keen attention to detail, ensuring successful execution of initiatives and programs.
  • Multilingual proficiency, enhancing communication with diverse customer bases and contributing to improved engagement and satisfaction.
Benefits:

We offer a dynamic and inclusive work environment where you can grow and develop your skills. Our team is passionate about delivering exceptional customer experiences and making a positive impact on people's lives.

About the Role:

This is a mid-senior level full-time position within our Sales, Marketing, and Product Management team. The ideal candidate will be a strong communicator with excellent leadership and analytical skills.

Strategic Leadership: Develop and implement a customer excellence strategy that aligns with corporate objectives.

Cross-Functional Collaboration: Collaborate with sales, marketing, and other teams to ensure a consistent and high-quality customer experience across all touchpoints.

Digital Transformation: Lead efforts to integrate digital tools and platforms, improving customer interactions and streamlining processes for greater operational efficiency.

Automation Implementation: Identify and execute opportunities for automation within customer service processes, aiming to boost efficiency and reduce response times.

Cash Collection Oversight: Manage cash collection processes to ensure timely and accurate receipt of payments.

Customer Insights: Collect and analyze customer feedback and data to identify trends and areas for improvement, driving initiatives that enhance the customer experience.

Your Key Responsibilities:

  • Develop and maintain relationships with internal stakeholders to ensure alignment and effective communication.
  • Analyze customer feedback and data to identify trends and areas for improvement.
  • Collaborate with cross-functional teams to drive initiatives that enhance the customer experience.
  • Identify and execute opportunities for automation within customer service processes.
  • Manage cash collection processes to ensure timely and accurate receipt of payments.

We are committed to creating access and opportunities for all to develop and grow at their own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress.

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