Compliance Content Specialist

Há 3 dias

São Paulo, São Paulo, Brasil KnowBe4 Tempo inteiro

About KnowBe4

We are seeking a highly skilled Compliance Content Specialist to join our team at KnowBe4. As a key contributor, you will help sales and customer success managers stay aware of our compliance plus content library. The ideal candidate has strong customer service skills, is a master of our compliance plus content, and is knowledgeable about best practices for implementing compliance training programs in the Latin American market.

Responsibilities:

  • Perform market analysis for compliance content and products related to compliance training to be reported on a quarterly basis to courseware and marketing teams.
  • Review and update recommended training content documentation for US and international clients.
  • Communicate top used and rated modules, as well as best practices for implementing large-scale learning plans using KnowBe4's Compliance Plus content.
  • Make recommendations on policies and procedures.
  • Review customer feedback and communicate it back to publishers to inform roadmaps.
  • Provide training and guidance to KnowBe4 staff/contractors who produce content in other languages and/or localize content.
  • Stay up-to-date with compliance law updates and cultural expectations of content globally.
  • Contribute to the continual improvement of our processes, quality, and efficiency.
  • Provide direction and recommendations for internal compliance training initiatives.
  • Review marketing materials and provide direction and recommendations for content and copy.
  • Consult on processes and procedures related to the maintenance of compliance content.

Requirements:

  • Bachelor's degree in Organizational Development, Law/Paralegal, or related field/experience.
  • Excellent communication skills - both written and verbal.
  • Experience with compliance training is a plus.
  • Experience working in a compliance department is a plus.
  • Experience with development and updating documentation.
  • Experience advising clients on learning plans.
  • Fluent in Spanish and English.
  • Excellent time management and organization skills.
  • Strong active listening skills.
  • Excellent customer service and needs analysis skills.

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code in a modern, high-tech, and fun work environment.

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