Digital Transformation Specialist

Há 2 dias

Fortaleza, Ceará, Brasil beBeeDigital Tempo inteiro R$10.844 - R$16.266
Job Title: Digital Operations Lead

This is a full-time opportunity for a dedicated professional looking to contribute to a dynamic and fast-paced business environment.

The ideal candidate will have extensive experience in online software and technical tools, with a keen eye for detail, a passion for technology, and a commitment to delivering high-quality service.

Key Responsibilities:
  • Operations & Systems Management:
    • Develop and maintain internal systems, SOPs, and workflows to optimize efficiency.
    • Set up and optimize tools, software, and automations for operational excellence.
    • Improve documentation, filing systems, and knowledge hubs to enhance collaboration.
    • Evaluate and enhance performance across platforms like Monday.com, GoHighLevel, Make.com, and Zapier.
    • Monitor system uptime and implement process improvements.
  • Project & Performance Management:
    • Lead internal, client-facing, and strategic projects from kickoff to completion.
    • Plan, execute, and track key initiatives to ensure timely delivery and budget adherence.
    • Define, track, and report KPIs starting with a 30-60-90 day plan for the team.
    • Coordinate task assignments and manage project workflows across platforms.
    • Liaise with stakeholders to implement strategies and drive results.
  • Team Leadership & Support:
    • Foster a culture of feedback, coaching, and collaboration to promote employee engagement.
    • Keep the team supported and accountable without micromanaging.
    • Lead hiring, onboarding, and performance reviews to ensure talent growth.
    • Track team response time and workflow capacity.
    • Ensure clear roles and expectations across virtual teams.
    • Act as a liaison between contractors, stakeholders, and business owners.
  • Strategic & Data-Driven Decision Making:
    • Align daily operations with long-term business strategy.
    • Analyze performance metrics and KPIs to guide operational decisions.
    • Use data analysis and reporting to inform resource allocation.
    • Prioritize resource allocation based on capacity and business needs.
  • Client Success Management:
    • Oversee seamless onboarding/offboarding and proactive client communication.
    • Deliver a standout client experience through thoughtful systems and reliable service.
    • Maintain operational excellence that drives referrals and rave reviews.
  • Risk & Resource Management:
    • Anticipate operational risks and implement proactive mitigation strategies.
    • Manage resources effectively to support digital initiatives.
  • Marketing & Sales Support (Secondary):
    • Collaborate with marketing and sales teams on product launches and promotions.

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