
Front Office Experience Leader
1 dia atrás
Our company offers a range of unique ventures throughout the UK, USA, Canada, Europe and Asia.
The RoleThe Front Office Manager plays a key role in creating professional relationships with internal and external stakeholders, developing efficient processes that drive positive member and guest experiences.
Main Responsibilities:- Lead by example to create a welcoming environment for guests and motivate staff to deliver exceptional service
- Develop and monitor departmental goals related to payroll, expenses, staffing levels and guest service
- Provide information on local attractions, shopping and points of interest in the city
- Supervise and direct staff to maintain service standards
- Respond promptly and professionally to guest and staff inquiries
- Minimum 5+ years' experience managing front office operations
- Extensive knowledge of Opera, Salesforce, Open Table and Google Sheets is essential
- Attention to detail, ability to multitask and work in a fast-paced environment
- Excellent customer service skills and strong communication skills
- Flexible schedule required, including evenings and weekends as needed
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