People Services Specialist
Há 5 dias
Company Overview:
Our client is a leading iGaming and Online Sports betting company with a strong presence in the global market. They are committed to delivering exceptional experiences for their players and employees alike.
Position Overview:
As a People Services Advisor, you will play a critical role in ensuring local HR practices are met in the country you operate. You will deliver specialized administrative work, collaborating with the wider People Services & Operations (PS&O) team to resolve cases within the stipulated SLA. You will also engage with local teams to ensure seamless service delivery and support the integration of local processes into our Service Delivery Model.
Key Responsibilities:
- Local HR Practices: Ensure compliance with local HR practices, regulations, and standards in the country you operate.
- Tier 2 Service Delivery: Execute complex services within Tier 2, handling queries and providing accurate people services.
- Collaboration with Teams: Work closely with wider PS&O, local EUS, Workplace, and Payroll teams to ensure smooth and efficient service delivery.
- Standardization and Integration: Partner with the Operations Manager to standardize local processes and support their integration into the global Service Delivery Model.
- Guidance on Global Projects: Provide insights, guidance, and feedback for global projects to ensure they meet local needs and are effectively implemented.
- Process Improvement: Identify opportunities for process improvements and contribute to continuous improvement initiatives within People Services.
- Compliance and Documentation: Maintain accurate and up-to-date records, ensuring strict adherence to People policies, procedures, and compliance standards.
- Employee Lifecycle Management: Support and enhance the employee lifecycle by delivering exceptional service from onboarding to offboarding.
- Data Management: Utilize HR systems and data analytics to manage employee information, generate reports, and inform decision-making.
- Training and Development: Provide training and support to employees and managers on HR processes, policies, and self-service tools.
- Employee Relations: Address and resolve employee relations issues, escalating complex cases to appropriate stakeholders when necessary.
- Policy Implementation: Ensure the implementation and adherence to global and local HR policies and practices.
- Service Level Agreements (SLAs): Meet or exceed service level expectations by delivering timely and high-quality HR services.
- Stakeholder Communication: Act as a point of contact for employees and managers, providing clear and effective communication regarding HR services and processes.
- HRIS Support: Assist with HR Information System (HRIS) user acceptance testing (UAT) and service rehearsal testing (SRT) activities.
Qualifications:
- HR Knowledge: Functional knowledge of HR employee lifecycle and local HR regulations.
- Service Delivery Experience: At least 3-5 years of experience in HR Operations, HR Shared Services.
- Technical Proficiency: Experience with workflow and case management systems.
- Communication Skills: Excellent verbal and written communication skills in English.
- Team Collaboration: Ability to work collaboratively with a proactive team and manage tasks independently.
This position is based in Sao Paulo, Brazil.
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