LMS Administrator

3 semanas atrás


São Paulo, São Paulo, Brasil Braze Tempo inteiro
About the Role

Braze is seeking a highly skilled LMS Administrator to join our Customer Partner Education team. As an LMS Administrator, you will be responsible for managing and optimizing the infrastructure of our Learning Management System (LMS) that powers learning.braze.com.

Key Responsibilities
  • Administer the daily operations of the Braze Learning LMS, ensuring optimal setup and maintenance of online courses that cater to our global learners in multiple languages.
  • Continuously update and manage the course catalog and ensure the training calendar is up-to-date.
  • Facilitate the smooth registration and enrollment of users in the LMS, ensuring all learners have appropriate access to the platform.
  • Proactively manage and resolve any LMS functionality issues, and track and ensure resolution of technical challenges.
  • Develop customized reports that track the effectiveness of learning solutions, providing crucial data on user adoption and completion rates for internal stakeholders.
  • Strategize with the Growth Data & Engineering team to refine user experience flows and system maintenance protocols.
  • Advocate for and implement LMS updates, performance enhancements, and system integrations to boost functionality and user engagement.
  • Provide support to Customer and Partner Education team members on LMS administration to ensure smooth onboarding of new system users.
  • Guarantee the accuracy and availability of all training materials/learning assets within the LMS.
Requirements
  • At least 2 years of relevant experience; or 5 years of direct experience in a similar role.
  • Expertise in administering LMS platforms (Skilljar preferred), with a solid understanding of LMS operations and hierarchy.
  • Familiarity with eLearning design tools and Content Management Systems (Sanity CMS preferred).
  • Previous experience in the tech industry is highly advantageous.
  • Proven excellence in project management and execution, with stellar multitasking skills suitable for a fast-paced environment.
  • Strong technical proficiency, particularly in LMS and CMS technologies.
  • Independent problem solver who can efficiently work without supervision.
  • Exceptional relationship-building skills and ability to clearly explain technical concepts to non-technical stakeholders.
  • Keen analytical abilities with strong attention to detail.
  • Basic HTML and JavaScript proficiency.
What We Offer

Braze offers a comprehensive benefits package, including competitive compensation, retirement and Employee Stock Purchase Plans, flexible paid time off, and comprehensive benefit plans covering medical, dental, vision, life, and disability.

We also offer family services, including fertility benefits and equal paid parental leave, as well as professional development opportunities through formal career pathing, learning platforms, and tuition reimbursement.

Our company culture is collaborative, transparent, and fun, and we are proud to be recognized as a Great Place to Work.


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