Senior Enablement Specialist

4 semanas atrás

São Paulo, São Paulo, Brasil DocuSign Tempo inteiro
Job Summary

The Sr. Enablement Specialist will manage and maintain our Enablement Platform (Highspot), ensuring efficient deployment and tracking of training programs. This role involves collaborating with the enablement team to optimize our Enablement Platform.

This position reports to the Senior Manager of Global Learning Operations.

Key Responsibilities
  • Manage user access, content uploads, governance initiatives, and system configurations for our Enablement Platform.
  • Coordinate with the enablement team to ensure training content is properly formatted and deployed.
  • Provide technical support for LMS users, troubleshoot issues, and ensure data integrity.
  • Track and report on training progress, course completion rates, and other key metrics.
  • Ensure compliance with U.S. government data security standards and regulations.
  • Create and maintain documentation, such as user guides and job aids for the platform.
  • Stay updated on LMS updates, trends, and best practices.
Requirements
  • Bachelor's degree in Information Technology, Education, or a related field.
  • 2+ years of experience as an Enablement Platform Administrator or in a similar role.
  • Experience with Highspot Training Coaching module Content module or similar systems.
  • Knowledge of e-learning standards (e.g., SCORM, AICC) and learning technologies.
  • Ability to communicate technical information effectively to non-technical users.
  • Experience with Google Suite (Gmail, Google Doc, Google Sheet, Google Form).
  • Experience with data manipulation.
Preferred Qualifications
  • Strong analytical, troubleshooting, and problem-solving skills.
  • 2+ years in a systems, operations, or related role within a high-growth, global organization.
  • Strong understanding of learning management systems, content management systems, and project management tools.
  • Demonstrated ability to develop and optimize processes, with a focus on efficiency and scalability.
  • Experience in developing data strategies and using data to drive decision-making and program improvements.
  • Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
  • Highly motivated, proactive, and capable of working independently to drive projects to completion.
  • Comfortable working in a fast-paced, dynamic environment and managing ambiguity with confidence.
Life at Docusign

Docusign is committed to building trust and making the world more agreeable for our employees, customers, and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life.

At Docusign, everything is equal. You will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.

If you need such an accommodation, or a religious accommodation, during the application process, please contact us at.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

Our Global Benefits

Take time to unwind with earned days off, plus paid company holidays based on your region.

Take up to six months off with your child after birth, adoption or foster care placement.

Options for 100% employer-paid health plans from day one of employment.

Select retirement and pension programs with potential for employer contributions.

Grow your career with coaching, online courses and education reimbursements.

Paid time off following the loss of a loved one and other life-changing events.

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