Senior Technical Customer Experience Manager

1 dia atrás


Londrina, Paraná, Brasil beBeeTechnicalLead Tempo inteiro US$100.000 - US$150.000

Customer Service Excellence Lead

As a seasoned leader in customer service, you will oversee high-performing teams resolving complex technical issues for customers worldwide on Ubuntu Server, Desktop, and public cloud. You embody customer focus, ensuring satisfaction, and technical excellence by keeping the support team updated with the latest technology and troubleshooting efficiently.

Key Responsibilities:
  • Manage a professional support team, developing skills and performance management
  • Operational control, shift scheduling, and accountability for KPIs
  • Ensure all customer cases are responded to within SLAs and professionally
  • Act as the escalation contact for customers and address escalations appropriately
  • Contribute to the support knowledge base
  • Improve team processes and support delivery continuously
  • Hire, develop, and train support staff to meet business needs

We seek candidates with extensive CLI experience with Linux at a technical level, leadership and team management experience, ability to perform under pressure with a strong customer focus, fluency in English, excellent verbal and written communication skills, and knowledge of Linux Desktop, OpenStack, Public Cloud, or Virtualization technologies.



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