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Salesforce Process Excellence Lead

Há 1 mês

Belo Horizonte, Minas Gerais, Brasil Betsol Tempo inteiro

Job Overview

We are seeking a skilled Salesforce Business Analyst to collaborate with our process owners and drive business process improvements across our organization. This role requires an experienced analyst who can establish robust governance standards, define and maintain process maps, and support business process owners in their efforts to create, optimize, and automate services.

About the Role

This is a full-time position with a competitive salary of $120,000 - $150,000 per year, depending on experience. Our ideal candidate has 3+ years of experience in business process mapping or re-engineering, strong analytical skills, and excellent communication skills in English.

Key Responsibilities

  • Establish governance around process improvements, including cadence, process, responsibilities, tools, documentation, storage, etc.
  • Define, maintain, and enforce standards for process maps and supporting documentation.
  • Support business process owners in their efforts to create, optimize, and automate services.
  • Facilitate process workshops, observe processes in action, solve process-related problems, and drive continuous process improvement.
  • Monitor and report on process effectiveness and ensure processes are supporting business objectives.

Requirements

  • 3+ years of business process mapping or re-engineering or similar experience.
  • Strong knowledge and experience with Sales Cloud.
  • Strong analytical skills and the ability to understand process details and how they link to the organization's strategy and objectives.
  • Demonstrated ability to facilitate working sessions and drive outcomes.
  • Detail-oriented with the ability to communicate the appropriate level of detail, depending on the audience.
  • Able to initiate and nurture relationships at all levels.
  • Excellent communication skills in English.
  • Strong work ethic, craftsmanship, and quality standards.

Preferred Qualifications

  • Experience with design thinking and user research.
  • Customer success experience.
  • Experience with CPQ and/or Revenue Cloud.