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Customer Service Coordinator - Operations

The role of Customer Service Coordinator - Operations involves overseeing daily planning and coordination for swift unit preparation, ensuring seamless operations, and enhancing customer experiences. As part of the Market Operations team, you'll be at the forefront of shaping the future of living.

Your responsibilities will encompass managing the move-in process to guarantee a seamless guest experience, collaborating with internal and external teams to promptly resolve urgent maintenance issues, optimizing resource allocation, and ensuring compliance with service level agreements.

Responsibilities
  • Coordinate Move-In activities for a seamless guest experience, covering entry methods, registrations, parking assignments, and guest requests.
  • Ensure all client move-in paperwork is received prior to check-in and follow up with contacts accordingly.
  • Communicate with clients effectively to ensure a high-quality guest experience.
  • Collaborate with internal and external teams to promptly resolve urgent maintenance issues through organized work orders.
  • Optimize resource allocation by matching activities with suitable resources and grouping tasks for efficient issue resolution.
  • Review, validate, and dispute reports sent from vendors post-move out.
  • Calculate and communicate any charges post-stay from vendors.
  • Ensure timely handling of all issues in line with internal Service Level Agreements.
  • Identify common guest pain points and contribute to continuous process improvement initiatives.
  • Provide regular feedback to Team Leaders and managers to address needs and resolve issues.
Qualifications
  • Bachelor's degree in business, hospitality, operations, or a relevant field.
  • 2-4 years of working experience with solid operational exposure.
  • Proficiency in computer skills.
  • Strong organizational, problem-solving, and multitasking skills.
  • Excellent attention to detail and communication skills.
  • Experience in hospitality and start-ups is an advantage.
  • Prior experience in customer-facing roles is beneficial.

We are committed to Equal Employment Opportunity and Diversity and Inclusion. Join us in shaping the future of living, where everyone feels at home wherever they choose to live.