Customer Success Manager

2 semanas atrás

São Paulo, São Paulo, Brasil S&P Global Tempo inteiro

About the Role:

Grade Level (for internal use): 08

About the Role: As a Customer Success Manager at S&P Global, you will be a key member of our dynamic global team focused on large global accounts. Your primary responsibility will be to deliver a successful customer journey and touch points that create long-term client engagement, driving product adoption, retention, user/usage growth, and supporting strategic objectives on the account level.

The Team: Our team develops and executes data-driven processes to deliver world-class customer experiences. You will work directly with the team to help our clients achieve their business needs, partnering with key senior stakeholders across Commercial and Product organizations to establish and refine best practices.

Responsibilities and Impact: As a Customer Success Manager, you will lead client engagement initiatives, driving product adoption and retention. You will build strategic plans for product adoption on the account level within your Book of Business and lead initiatives with various internal stakeholders to achieve your objectives. You will build and maintain strong relationships with clients at all levels, becoming their partner – end-users, business heads, senior managers, etc.

Key Responsibilities:

  • Proactively assess and address user needs to drive the best possible client experience
  • Create awareness in the user base of existing and new offerings and advise on the best solutions
  • Identify referral opportunities for S&P Global Market Intelligence and cross-divisional services as part of client outreach
  • Raise product/service enhancement queries and provide client feedback on core products
  • Keep the team informed of competitive landscape and process changes
  • Drive adoption of tools that support and enable Customer Success Managers to be more effective
  • Inspire proactive activity and foster a positive and collaborative culture across the Customer Success team and all stakeholder teams

What We're Looking For:

Basic Qualifications:

  • Fluent Portuguese oral and written
  • Bachelor's degree required (Finance, Economics, or related field preferred)
  • Strong MS Office (Word, Excel, PowerPoint) skills are required
  • Bilingual English command written and oral
  • Positive, proactive attitude and ability to work well in teams
  • Exceptional skills in listening to clients, articulating ideas, and complex information in a clear and concise manner
  • Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction
  • Goal and action-orientated, with the ability to organize, multi-task, and prioritize in a fast-paced environment

Preferred Qualifications:

  • 1-3 years of work experience (2 years of experience in the financial services industry and/or in a sales/account management role preferred)
  • Additional European languages will be a plus (French, German, Italian)

About S&P Global Market Intelligence:

S&P Global Market Intelligence is a division of S&P Global. We understand the importance of accurate, deep, and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

What's In It For You?

Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology – the right combination can unlock possibility and change the world.

Our World: Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments, and individuals make an impact on tomorrow.

Our People: We're more than 35,000 strong worldwide – so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

Our Values: Integrity, Discovery, Partnership

At S&P Global: We focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits: We take care of you, so you can take care of business

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