Enterprise Technical Success Specialist

We are seeking a skilled Technical Account Manager to join our team. In this role, you will serve as the technical link between our organization and our largest customers.

You will combine deep technical expertise with customer success skills to drive adoption, guide sophisticated implementations, and ensure our customers have a good understanding of the maximum value of our platform.

This role focuses on the technical aspects of customer success—from API integrations and custom plugin development to identity implementations and technical onboarding.

As a Technical Account Manager, you will partner with Customer Enablement Managers, Account Executives, Solutions Consultants, and internal product teams to deliver flawless technical experiences.

Key responsibilities include:

• Offering technical onboarding, implementation, and adoption support for customers applying our Platform, guiding designer and engineering teams through workflow integration and standard methodologies
• Consulting on custom plugin development, helping customers extend our capabilities to meet their unique technical requirements
• Delivering product integration consultation and post-sale Enterprise API guidance to enable seamless technical implementations
• Supporting completion of security questionnaires in a cross-functional team
• Helping lead complex technical deployments for enterprise and strategic accounts, coordinating between customer technical teams and internal partners
• Stepping in to support large identity implementations requiring ongoing technical guidance, including SSO, SAML, and enterprise authentication systems
• Collaborating with Product and Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs
• Building technical documentation, best practices guides, and enablement materials to scale customer success efforts
• Working together with Customer Enablement Managers, Solutions Consultants, and Account Executives to ensure comprehensive customer success

To succeed in this role, you will need:

• 5+ years of experience in technical customer success, solutions engineering, or technical account management in a SaaS organization
• Strong technical background with hands-on experience in APIs, enterprise integrations, and identity management systems
• Programming experience (JavaScript, Python, Java, or similar) with ability to read/debug code and provide technical guidance
• Proven track record managing complex technical implementations and multi-stakeholder projects
• Excellent communication skills with ability to present technical concepts to both technical and business audiences
• Experience with enterprise software deployments, security requirements, and compliance frameworks
• Customer-first, consultative approach to solving technical challenges and driving adoption
• Native-level Japanese & high-fluency in English

Bonus qualifications include:

• Experience using our Platform or working with design and developer collaboration tools
• Frontend development experience and familiarity with design-to-code workflows

We celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.