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Care Delivery Associate

2 semanas atrás


Florianópolis, Santa Catarina, Brasil beBeeCustomerSupport Tempo inteiro R$25.000 - R$37.500
Job Title:

Care Delivery Associate


Job Description:

We are seeking a Care Delivery Associate to provide exceptional service to our customers through online chats.


Key Responsibilities:
  • Offer support to platform users and potential customers
  • Resolve product or service issues
  • Follow up to ensure resolution of customer situations
  • Communicate with technical teams
  • Collaborate closely with marketing, sales, and internal stakeholders teams

Qualifications:
  • B2+ English proficiency
  • Service mindset - ability to empathize, communicate clearly and directly with customers and team members
  • Willingness to go the extra mile to help customers
  • Analytical profile for technical conversations
  • Prior experience with level one support