Customer Maintenance Solutions Expert

Há 4 dias


São Paulo, São Paulo, Brasil beBeeSuccess Tempo inteiro R$65.000 - R$85.000

Key Roles and Responsibilities

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At Tractian, we empower our clients to maximize the value of our solutions through strategic partnerships.

As a Mid-Market Customer Success Engineer, you will be instrumental in building strong relationships with mid-sized industrial clients, helping them achieve measurable results in their maintenance operations.

Key Objectives

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To ensure seamless onboarding processes for mid-market clients, focusing on predictive maintenance and operational efficiency.

Act as a trusted advisor, providing on-site and remote support to improve maintenance workflows and reduce downtime.

Develop strategic plans in collaboration with client teams, aligning Tractian solutions with their operational goals.

Visit factory floors to identify areas for optimization and offer practical solutions.

Analyze client data to uncover insights and recommend process improvements.

Requirements

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  • Bachelor's degree in Engineering (Mechanical, Electrical, or Production) or equivalent experience.">
  • 3-5 years in maintenance, production, or industrial environments, with prior experience as a supervisor or coordinator.">
  • Proven ability to work directly with factory teams and decision-makers to implement technical solutions.">
  • Strong analytical skills for interpreting operational data and identifying trends.">
  • Experience with CRM systems and maintenance management tools is advantageous.">


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