Technical Account Management Specialist

Há 2 dias


São Paulo, São Paulo, Brasil EBANX Tempo inteiro
Job Title: Technical Account Management Specialist

EBANX is a leading fintech company that provides payment solutions to businesses in rising markets. We are seeking a Technical Account Management Specialist to join our team and help us deliver exceptional customer experiences.

Key Responsibilities:
  • Monitor payment system performance and identify areas for improvement
  • Use data analytics tools to track platform metrics and optimize payment solutions
  • Conduct system-level investigations to resolve technical issues
  • Manage incident management and communicate with merchants during and after incidents
  • Assist customers in implementing and integrating payment systems
  • Support merchants with key issues and work internally to resolve them quickly
  • Monitor main KPIs (volume, approval rate, chargeback rate) on a daily basis
  • Identify and resolve technical problems or obstacles in payment services
  • Manage projects related to payment solution implementation
Requirements:
  • Strong data-driven mindset and problem-solving skills
  • Accountability for dealing with different simultaneous problems
  • Solid technical knowledge about payment system integration and operation
  • Experience in a fast-paced, data-driven environment
  • Good communication skills, both verbal and written
  • Organization and proactive mind
  • Experience in presenting and conducting meetings
  • Excellent Microsoft PowerPoint and Excel skills
  • Proficiency in English
What We Offer:
  • Challenging environment with opportunities to grow
  • Casual office and flexible dress code
  • Spanish, English, or Portuguese classes
  • WAVES (bonus) - Program of goals and results (variable compensation)
  • Semi-flexible hours (8 hours a day - Monday to Friday)
  • Transportation voucher (if needed)
  • EBANX Education: budget for long courses
  • EBANX Skills: budget for workshops and courses
  • EBANX Flexible: birthday Day Off and Rest up Month - one month of paid leave every three years of work anniversary
  • EBANX Family: Daycare assistance, extended leave for caregivers, and support program for children and pregnant women
  • EBANX Health: Health and Dental Insurance, with subsidy for dependents, and medicine subsidy for ebankers
  • Life Insurance: Life Insurance 100% paid by EBANX


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