
Exceptional Customer Service Representative
Há 2 dias
Customer Service Specialist Job Description
We are seeking a highly skilled professional to provide exceptional service and ensure a positive experience for our students. This role involves being the first point of contact with our learners, providing support and guidance throughout their onboarding process.
About the Position- Assist new students in setting up courses, navigating the online learning platform, and resolving reputation issues.
- Perform outbound calls to build relationships with customers, exceed satisfaction and efficiency metrics, and resolve issues promptly.
- Accurately enter customer information into our database and perform additional administrative duties as assigned.
- Bilingual (Spanish/Portuguese) is a must.
- Fluent English is a must.
- Excellent communication and relationship-building skills.
- Prior call center experience is a plus, but training will be provided.
We are looking for a dedicated individual who is passionate about helping others, possesses strong problem-solving skills, and can effectively multi-task in a fast-paced environment.
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