Exceptional Customer Service Representative

Há 2 dias


São Paulo, São Paulo, Brasil beBeeRelationshipBuilding Tempo inteiro R$40.000 - R$80.000

Customer Service Specialist Job Description

We are seeking a highly skilled professional to provide exceptional service and ensure a positive experience for our students. This role involves being the first point of contact with our learners, providing support and guidance throughout their onboarding process.

About the Position
  • Assist new students in setting up courses, navigating the online learning platform, and resolving reputation issues.
  • Perform outbound calls to build relationships with customers, exceed satisfaction and efficiency metrics, and resolve issues promptly.
  • Accurately enter customer information into our database and perform additional administrative duties as assigned.
Requirements
  • Bilingual (Spanish/Portuguese) is a must.
  • Fluent English is a must.
  • Excellent communication and relationship-building skills.
  • Prior call center experience is a plus, but training will be provided.

We are looking for a dedicated individual who is passionate about helping others, possesses strong problem-solving skills, and can effectively multi-task in a fast-paced environment.



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