Proactive Client Engagement Manager

Há 5 dias

Rio de Janeiro, Rio de Janeiro, Brasil beBeeGrowth Tempo inteiro US$10.000 - US$124.999
Customer Experience Leader

We are seeking a proactive and customer-centric professional to join our Founder Success team. As a Customer Experience Leader, you will be on the front lines to proactively respond to customer inquiries in a scaled manner.

You will seek to understand the challenges facing our customers, and enable and empower them to utilize and extract value from our platform.

Key Responsibilities:

  • Operate in a scaled client ownership structure to respond to sensitive customer inquiries regarding contract renewals, pricing increases, and escalations
  • Learn to prioritize inbound customer requests based on a variety of factors including urgency, renewal timeline, churn risk factors, etc.
  • Understand and execute basic contract renewal negotiations according to defined policies and processes
  • Manage account-level escalations by leveraging standard responses and working closely with management
  • Work between a variety of systems including Salesforce, Catalyst, and Jira

Requirements:

  • Fluent in English with strong written and verbal communication skills
  • Responsive and able to complete tasks in a timely manner
  • Prior experience working in a customer support, customer success, or account management role
  • Experience working with customers via live interactions such as zoom meetings, phone calls, and live chats
  • Experience working with Salesforce, Catalyst or other CSM and support ticketing systems
  • Diplomacy, tact and poise under pressure, and a high tolerance for ambiguity
  • Growth mindset, proactive, and action-oriented
  • Customer success skills and demonstrated ability to work through difficult conversations, with the goal of preserving relationships
  • Excellent communication, listening, facilitation, and negotiation skills
  • Strong data analysis, organizational, and prioritization skills

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for growth and professional development
  • A competitive compensation package

About Us:

We are a purpose-built software company that transforms traditional accounting into a powerful growth engine. Our world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity. Trusted by more than 40,000 companies, we also help private businesses in over 160 countries manage their cap tables, valuations, taxes, equity programs, compensation, and more. Together, we are setting a new standard as the end-to-end platform for private markets.

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