
Brazilian Financial Services Specialist
Há 4 dias
Job Title: Brazilian Market Development Specialist
">We are seeking an experienced Key Account Manager to establish and expand our presence in the Brazilian financial market. This role will start as part-time and has the potential to grow into a full-time position based on business needs and client expansion.
">Primary Objectives:
- Maintain and Strengthen Client Relationships: Ensure our key customer in Brazil receives exceptional service through regular communication, on-premise support when required, and seamless coordination between their technical team and ours.
- Expand Market Presence: Proactively engage with 20+ identified financial institutions in Brazil, with the goal of onboarding new clients over time.
Key Responsibilities:
- Client Relationship Management:
- Serve as the main point of contact for the existing customer in Brazil.
- Conduct regular calls with the client to facilitate effective communication.
- Monitor client satisfaction and address concerns proactively to ensure loyalty.
- New Business Development:
- Build on the foundation established by the sales team to engage with identified prospects in Brazil's banking and finance sector.
- Develop a strategic sales approach to introduce our offerings, emphasizing competitive advantages.
- Nurture relationships with potential clients and manage them through the sales pipeline.
- Market Insight and Reporting:
- Stay up to date on market trends, competitor activities, and regulatory developments in Brazil.
- Provide regular reports to the global sales team on client activities and new business opportunities.
- Share insights from the Brazilian market to influence broader company strategy.
Work Arrangement:
- Initial Setup: Part-time (16–24 hours per week, 2–3 days). Focus will be divided between supporting the existing client and prospecting new clients.
- Potential Transition: The role may evolve into full-time based on workload, client engagement, and success in new business acquisition.
Qualifications:
- Proven experience in account management within the financial technology sector.
- Previous experience working in the Brazilian market is highly desirable.
- Strong technical communication skills to liaise effectively between clients and internal teams.
- Fluency in Portuguese and English; understanding of Brazilian business culture.
- Ability to travel within Brazil for on-site client support.
- Proactive, solution-oriented mindset with a focus on client satisfaction and growth.
Potential KPIs:
- Client satisfaction and retention rate
- Response time to client inquiries
- New business opportunities generated
- Revenue growth from the Brazilian market
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