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Desktop Support Lead
2 meses atrás
About the Role:
Tata Consultancy Services is seeking a highly skilled and experienced Desktop Support Lead to join our team. As a key member of our IT Services department, you will be responsible for managing a team and providing technical support for desktop, laptop, and mobile devices.
Key Responsibilities:
- Manage a team of technical support specialists
- Provide 2nd line IT support for all internal departments
- Provide guidance, assistance, and follow-up on client questions, problems, or troubleshooting (hardware and software)
- Install and configure PCs and peripherals on request
- Maintain and improve customer service and availability
- Develop and maintain documentation for all ICT support-related subjects and produce reports as and when required
- Provide onsite support during events
- Provide trainings/demos when needed
Requirements:
- Minimum 5-6 years' experience in PC and/or mobile telephony support
- Good knowledge of Network and Server Administration
- Hands-on experience in mounting and unmounting devices
- Good knowledge of Windows OS (Windows 10) & MS Office
- Good knowledge of hardware (HP, DELL, Lenovo)
- Excellent customer service, interpersonal, communication, and team collaboration skills
- Good knowledge of German/English (written and oral)
- Excellent administrative skills
What We Offer:
- Health insurance
- Dental Plan
- Life insurance
- Transportation vouchers
- Meal/Food Voucher
- Childcare assistance
- Gympass
- TCS Cares - free 0800 that provides psychological assistance (24 hrs/day), legal, social, and financial assistance to associates
- Partnership with SESC
- Reimbursement of Certifications
- Free TCS Learning Portal - Online courses and live training
- International experience opportunity
- Discount Partnership with Universities and Language Schools
- Bring Your Buddy - By referring people you become eligible to receive a bonus for each hire
- TCS Gems - Recognition for performance
- Xcelerate - Free Mentoring Career Platform
About Us:
Tata Consultancy Services promotes an inclusive culture and works for equity. We believe in individuality and respect for all. We strive to build a TCS that is diverse and inclusive.