Accor Hotels Reservation Expert

Há 1 mês


São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

About the Role

We are seeking a skilled Reservation Executive to join our team at Accor Hotels. As a key member of our reservation department, you will play a vital role in delivering exceptional guest experiences.

Key Responsibilities

  • Provide personalized service to guests, ensuring their needs are met and exceeded.
  • Utilize up-selling techniques to maximize room revenue and ensure accurate information is entered into the system.
  • Recommend property facilities and assist guests with special requests, ensuring a seamless experience.
  • Coordinate all reservation duties, maintaining a high level of accuracy and efficiency.
  • Stay up-to-date with hotel information and policies, ensuring you can provide expert advice to guests.

Requirements

  • Excellent communication and interpersonal skills, with a focus on delivering exceptional guest service.
  • Prior experience working with Opera or a related system is an asset.
  • Strong problem-solving abilities and fluency in English, with additional languages a plus.

What We Offer

  • Employee benefit card offering discounted rates in Accor Hotels worldwide.
  • Learning programs through our Academies, helping you develop your skills and grow within the company.
  • Opportunities to make a difference through our Corporate Social Responsibility activities.

Join Our Team

At Accor Hotels, we value diversity and inclusion, and we're committed to creating a workplace where everyone feels welcome and empowered to succeed.


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