Client Access Service Specialist

Há 3 dias

Blumenau, Santa Catarina, Brasil beBeeAccess Tempo inteiro

The Client Access Management Team plays a pivotal role in delivering identity and access management services to customers. This team reports directly to the Manager Client Access Management, with the primary goal of ensuring that customers have access to the right products at the right time.

Key Responsibilities:

  • Guide customers through the access request process and resolve related queries.
  • Validate information and provision access for select products.
  • Support client contact attestation and user access reviews.
  • Ensure compliance with internal policies, audits, and global security standards.
  • Help meet CIAM KPIs and SLAs through efficient workload management.
  • Identify and suggest process improvements; update documentation.
  • Assist in onboarding new colleagues and supporting team collaboration.
  • Perform new customer checks, manage account setup, and monitor license renewals.
  • FOLLOW escalation and complaint procedures.

About Our Company

We are a global data and technology company, empowering people and businesses worldwide. We help redefine lending practices, prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deeper insights into various markets using our unique combination of data, analytics, and software.

We operate across multiple markets, including financial services, healthcare, automotive, agrifinance, insurance, and more industry segments. We invest in experienced people and advanced technologies to unlock the power of data and innovate.

We value diversity and inclusion, offering equal opportunities for everyone. Everyone can succeed at our company and bring their whole self to work, irrespective of gender, ethnicity, religion, color, sexuality, physical ability, or age.

Requirements

  • Bachelor's degree in a relevant field (e.g., Business, IT, or related discipline)
  • 1+ years of experience in a similar client support or administrative role
  • Accuracy in processing information
  • Effective communication across all levels
  • Proficient in Microsoft Word and Excel
  • A team player who supports others and contributes to shared goals

We Offer

  • Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials, and books.
  • Work environment - excellent working conditions with a friendly environment, recognized team spirit, and quality recreation time.
  • Social benefits package including life insurance, food vouchers, additional health insurance, monthly flex allowance, corporate discounts, marriage and childbirth/adoption allowance, Multisport card, Sharesave plan, Employee Assistance Program, birthday gift, and other benefits.
  • Work-life balance - 25 days paid vacation, 1 additional day off for your birthday, and extra 3 paid days for participation in social responsibility events.
  • Opportunity for Flexible working hours and Home Office.

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