Business Customer Access Manager
Há 5 dias
The Client Access Management Team is responsible for delivering identity and access management services to Experian customers in the UK and Ireland. This role ensures that customers have the right access to products at the right time.
This is a client-facing, client-focused position that requires effective communication across all levels.
- Guide customers through the access request process and resolve related queries.
- Validate information and provision access for select Experian products.
- Support client contact attestation and user access reviews.
- Ensure compliance with internal policies, audits, and global security standards.
- Help meet key performance indicators and service level agreements through efficient workload management.
- Identify and suggest process improvements; update documentation.
- Support team collaboration and onboard new colleagues.
- Perform new customer checks, manage account setup, and monitor license renewals.
- Access Request Management
- Product Provisioning
- Compliance Management
- Process Improvement
- Team Collaboration
Experian is a global data and technology company powering opportunities worldwide. We help redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deeper insights into various markets.
We operate across multiple industries, from financial services to healthcare, automotive, agrifinance, insurance, and more. Our team of professionals spans 32 countries, with corporate headquarters in Dublin, Ireland.
Required Skills and Qualifications- Bachelor's degree in a relevant field (e.g., Business, IT, or related discipline)
- 1+ years of experience in a similar client support or administrative role
- Accuracy in processing information
- Effective communication skills
- Proficient in Microsoft Word and Excel
- A team player who supports others and contributes to shared goals
As a member of our team, you will have the opportunity to work with a talented group of professionals, contribute to the growth and success of the company, and develop your skills and expertise in a dynamic and supportive environment.
OthersIf you are a motivated and detail-oriented individual with excellent communication skills and a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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