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IT Support Specialist

2 meses atrás


Colombo, Paraná, Brasil Sana Commerce Tempo inteiro

About the Role:

We are seeking a highly motivated and detail-oriented IT Support Specialist to join our Sri Lankan team at Sana Commerce. As an IT Support Specialist, you will be responsible for providing technical assistance to end-users, resolving hardware, software, and network-related issues, and managing the IT helpdesk within established Service Level Agreement (SLA) standards.

Key Responsibilities:

  • Provide technical support to end-users via phone, email, or in-person
  • Resolve technical issues related to hardware, software, and network
  • Manage the IT helpdesk within SLA standards
  • Work closely with the Sri Lanka team to ensure seamless support

Requirements:

  • Bachelor's degree in Computer Science or a related field
  • Passionate about end-user technical support
  • Experience with Windows and other operating systems
  • Excellent understanding of basic IT technologies
  • Excellent English communication skills, both written and spoken
  • Positive and can-do attitude
  • Ability to work extended hours and flexible working hours

Preferred Requirements:

  • Network, Security, and Microsoft certifications

About Sana Commerce:

We are a dynamic and entrepreneurial company that values innovation, customer-centricity, and teamwork. Our team is passionate about creating value, tackling challenges head-on, and supporting each other in reaching our goals. If you are a motivated and detail-oriented individual who is passionate about IT support, we encourage you to apply for this exciting opportunity.