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IT Support Specialist
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About the Role:
We are seeking a highly motivated and detail-oriented IT Support Specialist to join our Sri Lankan team at Sana Commerce. As an IT Support Specialist, you will be responsible for providing technical assistance to end-users, resolving hardware, software, and network-related issues, and managing the IT helpdesk within established Service Level Agreement (SLA) standards.
Key Responsibilities:
- Provide technical support to end-users via phone, email, or in-person
- Resolve technical issues related to hardware, software, and network
- Manage the IT helpdesk within SLA standards
- Work closely with the Sri Lanka team to ensure seamless support
Requirements:
- Bachelor's degree in Computer Science or a related field
- Passionate about end-user technical support
- Experience with Windows and other operating systems
- Excellent understanding of basic IT technologies
- Excellent English communication skills, both written and spoken
- Positive and can-do attitude
- Ability to work extended hours and flexible working hours
Preferred Requirements:
- Network, Security, and Microsoft certifications
About Sana Commerce:
We are a dynamic and entrepreneurial company that values innovation, customer-centricity, and teamwork. Our team is passionate about creating value, tackling challenges head-on, and supporting each other in reaching our goals. If you are a motivated and detail-oriented individual who is passionate about IT support, we encourage you to apply for this exciting opportunity.