IT Infrastructure Operations Specialist

3 semanas atrás


Colombo, Paraná, Brasil Michelin Tempo inteiro
IT Infrastructure Operations Specialist

Michelin is seeking a highly skilled IT Infrastructure Operations Specialist to join our team. As an IT Infrastructure Operations Specialist, you will play a critical role in ensuring the smooth operation of our IT infrastructure.

Key Responsibilities:

  • Act as an escalation point of contact for IT infrastructure incidents reported by support teams, providing technical expertise to troubleshoot and resolve issues.
  • Collaborate with multiple teams to resolve incidents and ensure minimal downtime.
  • Engage in DAP project activities and function under Infrastructure project portfolio management.
  • Provide technical expertise to resolve maintenance issues escalated by support teams.
  • Collaborate with different teams and business units to replace infrastructure hardware related to servers, storage, databases, security infrastructure, backup tools, and virtualized technologies.
  • Carry out regular security updates on services and other storage devices with the help of the operational team.
  • Provide daily team updates to ensure Michelin security conformity by analyzing monitoring tools and taking actions.
  • Contribute to the team and asset manager to perform regular updates on the CMDB to reflect updated asset and contract databases, such as EOL devices.
  • Manage, maintain, and update configuration documentation and support ticketing systems.
  • Act as a change coordinator to maintain change requests and be part of a key contributor in the change management process.

Requirements:

  • Minimum Linux/Windows OS or MCP qualification or HND in a related field and a bachelor's degree in a related field.
  • Minimum 2 years of IT industry experience with at least 1 year of hands-on experience in an IT infrastructure role.
  • Working knowledge in Windows Server OS platforms (Linux experience considered as a definite advantage).
  • Hands-on experience in setting up Windows setups (Active Directory, DNS, Anti-Virus, patching, and upgrading).
  • Working knowledge in VMware setups, server/VM networking.
  • Working knowledge in SSL certifications.
  • Exposure to server platform architecture tools.
  • Exposure to cloud technologies such as AWS (considered as an advantage).
  • Working knowledge in databases and data migrations.
  • Exposure to data backup and data recovery drills.
  • Exposure to automation technologies (considered as an added advantage).
  • Experience in working in an incident management system (considered as an advantage).

Working Schedule:

There is a requirement to be part of a 24x7 operation on-call support team, working on a monthly rotational roster (1 week per month).


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