Lead System Support Engineer

Há 6 dias


Colombo, Paraná, Brasil Virtusa Tempo inteiro
Job Summary

Virtusa is seeking a highly skilled Lead System Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and guidance to our staff and clients.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to staff and clients, resolving issues related to Windows, MAC OS, and laptops.
  • IT Incident Management: Manage and resolve IT incidents and service requests in a timely and efficient manner.
  • IT Change Management: Implement and manage IT change requests, including migration of on-prem to cloud services.
  • Server Administration: Manage and maintain server backups, replacing backups as a rollback plan when necessary.
  • IIS Operations: Manage and maintain IIS sites and servers, including creating and updating new sites and servers.
  • Disaster Recovery: Develop and implement disaster recovery processes to ensure business continuity during severe outages.
  • Azure Cloud Management: Manage and maintain Azure cloud services, including Azure VMs and SQL databases.
  • CI/CD Pipelines: Develop and maintain CI/CD pipelines in Azure DevOps.
  • Firewall Management: Manage and maintain firewalls and related operations.
  • Datacenter Operations: Understand and manage datacenter operations, including related infrastructure and services.
Requirements
  • Hands-on Experience: Hands-on experience in handling Windows, MAC OS, and laptops.
  • IT Incident Management: Experience in handling IT incidents and service requests.
  • IT Change Management: Experience in handling IT change requests, including migration of on-prem to cloud services.
  • Server Administration: Expertise in creating and managing server backups.
  • IIS Operations: Expertise in managing and maintaining IIS sites and servers.
  • Disaster Recovery: Experience in developing and implementing disaster recovery processes.
  • Azure Cloud Management: Experience in managing and maintaining Azure cloud services.
  • CI/CD Pipelines: Experience in developing and maintaining CI/CD pipelines in Azure DevOps.
  • Firewall Management: Experience in managing and maintaining firewalls and related operations.
  • Datacenter Operations: Understanding of datacenter operations, including related infrastructure and services.
Preferred Qualifications
  • Azure Certifications: Azure certifications, including Azure VMs and SQL databases.
  • CI/CD Pipelines: Experience in using CI/CD pipelines in Azure DevOps.


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