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Technical Support Specialist

2 meses atrás

Colombo, Paraná, Brasil Emapta Tempo inteiro

Job Information

Industry: Information Technology and Services

Employment Type: Full-time

Salary: LKR 250,000 - LKR 400,000 per year

Work Experience: 4-5 years

Location: Colombo, Sri Lanka

Functional Expertise: Information Technology

About the Role

We are seeking an experienced Technical Support Specialist to join our team at Emapta. As a Technical Support Specialist, you will be responsible for providing timely technical support to customers and clients, working closely with technical engineers to resolve issues and improve customer satisfaction.

Responsibilities

  • Provide technical support to customers and clients via phone, email, or in-person
  • Work with technical engineers to resolve complex technical issues
  • Collaborate with cross-functional teams to improve customer satisfaction and experience
  • Develop and maintain knowledge of technical products and services
  • Identify and report technical issues and trends to management

Requirements

  • 4 years of experience in a customer support role, preferably in the IT industry
  • Degree-level qualification in Information Technology or a related field
  • Strong understanding of network infrastructure, internet structure, and network hardware and software components
  • Basic understanding of Linux fundamentals and experience with configuring and troubleshooting Android and iOS devices
  • Experience with diagnostic tools and procedures for network access issues
  • Excellent communication and problem-solving skills

What We Offer

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and experienced Technical Support Specialist looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].