Network Operations Technician

4 semanas atrás

Rio de Janeiro, Rio de Janeiro, Brasil Intelsat Tempo inteiro

Job Summary:

Intelsat is seeking a highly skilled Network Operations Technician to join our team. As a key member of our NOC team, you will be responsible for providing technical expertise and troubleshooting in support of our mixed vendor satellite and IP based Broadband Platform network.

Key Responsibilities:

  • Provide operational support and timely response of phone calls and emails through the triage process.
  • Interface and coordinate troubleshooting efforts with other company and partner facilities to resolve service disruptions.
  • Respond in a timely manner to incoming customer calls / emails with professionalism.
  • Service management through case, incident, and problem management.
  • Participate in routine daily operational activities and alarm monitoring, with the goal of eliminating/mitigating any operational impact to customers.
  • Monitor full-time managed services as well as teleport RF based Platform Hub equipment, and associated ground systems.
  • Perform troubleshooting for all full-time services while consistently following established processes and procedures.
  • Assist with monitoring and execution of change management activity adhering to ITIL methodology.
  • Escalate and report on service issue corrective measures to the Management team.

Requirements:

  • High school diploma or vocational school graduate.
  • At least one year of comprehensive working knowledge of satellite RF related theory and Broadband IP based Platforms such as Gilat Skyedge II-c/IV and Comtech Heights.
  • Willingness to work in a 24x7 dynamic shift environment (including days, nights, weekends, and holidays).
  • Be highly capable of following company guidelines in making independent decisions under stressful conditions in a multi-tasking work environment.
  • The ability to convey complex technical issues equally to skilled and unskilled individuals.
  • Consistently display good team working, organizational and interpersonal skills.
  • Consistently display situational awareness and take initiative to address both customer issues as well as departmental inefficiencies with little to no supervision.
  • Good computer skills and the ability to read and understand operational manuals for various test and/or measurement equipment.

What We Offer:

  • Hybrid work environment offering up to two days per week work from home (for eligible positions).
  • Development opportunities supporting professional growth championed by our dedicated Learning & Development team. 20-25% of our positions are hired internally.
  • Ways to get involved: satellite launch parties, company connect events, charitable activities, team social events, recognition programs, and employee resource groups.
  • Wide range of benefits and perks to help you stay healthy, happy, and productive. These include paid leave programs, medical, tuition reimbursement, and retirement benefits, employee wellness offerings, and more.

Our Commitment to Diversity and Inclusion:

We're committed to fostering a culture and environment of diversity, inclusion and respect – a place where everyone can show up fully as themselves and do their best work every day. We're a technology leader committed to advancing diverse, inclusive teams – where belonging is rooted in our culture. Intelsat has an established Diversity & Inclusion Council and Employee Resource Groups. Intelsat is an equal opportunity employer and does not discriminate based upon race, color, religion, sex, national origin, ethnicity, age, disability, pregnancy, veteran status, sexual orientation, gender identity or any other characteristic protected by applicable law.

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