VIP Client Services Advocate
1 semana atrás
We are seeking a skilled Customer Service Representative to join our team and provide exceptional service to our distinguished VIP clientele.
Your role will be to ensure their needs are met with utmost care and attention, elevating their experience while engaging with our gaming services.
- Provide outstanding support to VIP clients, addressing inquiries and concerns promptly and professionally.
- Assist VIP clients with account access, troubleshooting, and general doubts in a timely and effective manner.
- Maintain a thorough understanding of our gaming offerings and promotions to deliver personalized experiences for VIP guests.
- Collaborate with other departments to ensure seamless delivery of high-quality service and exceed client expectations.
- Act as a brand ambassador, representing our values and projecting a positive image at all times.
- Handle escalated issues and complaints professionally, providing effective resolutions that meet or exceed client satisfaction.
- Monitor client feedback to continuously improve service delivery and client satisfaction.
- Proven experience in customer service, preferably in the gambling, hospitality, and entertainment industry.
- Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
- Ability to multitask and handle high-pressure situations with ease.
- Strong problem-solving skills and a proactive approach to addressing client needs.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- A passion for providing top-notch customer service and a commitment to exceeding client expectations.
- Familiarity with casino operations and gaming products is an advantage.
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply.
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