Mindbody Onboarding Support Specialist

4 semanas atrás


São Paulo, São Paulo, Brasil Mindbody Tempo inteiro

We're revolutionizing the fitness & wellness industry, and we're seeking a skilled Onboarding Specialist to help us achieve our goals. Our team uses Mindbody + ClassPass to partner with over 70,000 fitness studios, gyms, salons, and spas worldwide. As a leader in our industry, we offer a collaborative environment, personal and professional growth opportunities, and a passion for delivering exceptional customer experiences.

About the Role:

The Onboarding Specialist will provide software training and onboarding support to Mindbody customers. This role involves coaching customers throughout the initial implementation of their Mindbody software to help them reach their goals and realize value. The Specialist will act as a liaison between the customer and other Mindbody teams, recommending and/or implementing value-add services available through Mindbody.

Key Responsibilities:

  1. Manage customer accounts to provide training and onboarding support consistent with department expectations and procedures.
  2. Work with customers to identify, correct, and advise on how to align business objectives within the Mindbody software.
  3. Identify customer needs and recommend and/or coordinate additional value-add services and products.
  4. Proactively follow up with assigned accounts as needed to accommodate customer needs and promote engagement.
  5. Build trust and confidence with customers using first-hand knowledge of products, services, and processes.
  6. Use product and onboarding specific logic to solve problems with effective solutions.
  7. Schedule additional training sessions for customers as needed.
  8. Continue ongoing training to increase training skill sets, Mindbody software technical knowledge, company knowledge, and industry knowledge.

Requirements:

  • Bachelor's degree or High School diploma and equivalent experience required.
  • Customer service experience.
  • Training or teaching experience preferred.
  • Strong time management skills with the ability to use time effectively and efficiently.
  • Ability to read, analyze, and solve customer questions.
  • Ability to clearly write procedures in response to customer questions.
  • Ability to effectively present information (verbal and written) and respond to customer questions in one-on-one and group settings.
  • Practices attentive and active listening.
  • Knowledgeable in current industry practices, trends, technology, and other information affecting clients' businesses.
  • Knowledge of database and internet-based software.
  • Knowledge of Microsoft Outlook, Excel, and Word.
  • Familiar with internet browsers and settings.
  • Experience working with salon/spa businesses preferred.

Language: English

Available Work Schedule: 10am to 6pm PST



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