
Chief Operational Strategist
Há 2 dias
Senior Operations Executive
We are seeking a Senior Operations Executive to lead our operational teams and drive efficient processes.
Main Responsibilities
- Directly manage operational teams, including Customer Support and Teaching.
- Design and implement efficient operational processes and structures.
- Set up, monitor, and improve KPIs and motivational frameworks for Team Leaders and their teams.
- Oversee day-to-day operations and ensure quality through performance analytics and QA frameworks.
- Maintain team efficiency and minimize costs.
Requirements
- Management experience with teams over 50 people.
- Experience in Sales, Contact Center, and Customer Support.
- English and Portuguese proficiency.
Career Advancement Opportunities
- Global collaboration with a diverse international team.
- A competitive compensation package.
- A flexible work schedule.
- Professional development opportunities.
- Options for remote work.
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