Service Engineer Projects Specialist

Há 3 dias


São Paulo, São Paulo, Brasil The Big Jobsite Tempo inteiro
About The Big Jobsite

The Big Jobsite is a leading provider of innovative solutions for the renewable energy industry. We are committed to delivering exceptional service and support to our customers, and we are seeking a highly skilled and experienced Service Engineer to join our team.

Job Summary

We are seeking a Service Engineer to be responsible for the after-sales operation for Brazil. The successful candidate will be responsible for managing and performing the after-sales operation, providing technical support and training to partners and customers, and ensuring the smooth operation of our PV inverter systems.

Key Responsibilities
  • Develop and perform the after-sales operation for Brazil, including managing and training After Sales Partners.
  • Provide remote support, technical training, and on-site service to customers and partners.
  • Manage general inquiries for technical support and after-sales related activities.
  • Train partners to provide daily technical support to customers over phone, email, or face-to-face.
  • Solve and handle technical escalations from customers.
  • Support and assist the sales team in technical demands when needed.
  • Provide technical advice to local distributors and end customers.
  • Perform on-site inspection, commissioning, troubleshooting, and replacement of defective products.
  • Supervise local Service Logistic providers and manage local exchange of damaged units and return of faulty inverters.
  • Manage and train local Service providers (Installers) and customers to avoid future failure of inverters due to installation error.
  • Perform firmware upgrading and minor reworks in hardware locally when necessary.
  • Maintain frequent communication with management staff in Brazil.
  • Maintain a good communication with Level 2 engineers based in HQ office.
  • Provide technical training courses and roadshows, installation, and after-sales to customers or potential customers, installers, and O&M operators, and third-party service providers.
  • Attend exhibitions and marketing events and introduce products and solutions.
  • Submit related reports and documents to supervisor every week.
Requirements
  • Advanced English for speaking and writing.
  • Bachelor's degree in electrical engineering, Photovoltaics, Renewable Energy, or other comparable degree.
  • Advanced knowledge of PV Inverters (on-grid and storage).
  • At least 3 years of experience with PV inverters.
  • Experience with DG (Distributed Generation).
  • Proven Onsite experience such as Troubleshooting, DC Check, Inverter and Transformer installation and commissioning, able to handle tools and instruments like multimeter, megameter, IV Curve Tracer, electrical insulation meter, etc.
  • Be legally able to work with LV and HV Installations (must have all the necessary local permission and certifications).
  • Basic knowledge in sizing electrical circuits, PV arrangement, protection circuits, and interpretation of electrical diagrams.
  • MS Office.
Optional Skills
  • Spanish speaking.
  • Experience with PV Large Utility-Scale.
  • Experience with lead-acid and lithium batteries for PV storage systems.
  • Knowledge of AutoCAD and PVSyst.

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