Systems Expert for Telecom Solutions

Há 6 dias

São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro R$30.000 - R$75.000
Telecoms Systems Analyst

In this role, you will be part of a regional team that provides solutions to technical challenges faced in large/complex Telecommunication projects.

You will work as the company's representative in front of the enterprise customer, defining and documenting measurable criteria for solution assessment, proposing solutions, and bringing best practices.

  • Analysis, functional, and technical design, matching business requirements with the capabilities of the existing product
  • Facilitation of workshops to guide and coach the customer on system capabilities and expectation management
  • Ensure functional and non-functional completeness of the solution
  • Internal acceptance of the implemented solution
  • Hands-on support to other colleagues within the project
Key Responsibilities
  • To analyze complex technical issues and develop effective solutions
  • To lead workshops to educate customers on system capabilities and manage expectations
  • To ensure the completeness and functionality of all solutions developed
  • To provide internal acceptance of all implemented solutions
  • To provide support and assistance to colleagues within the project
Requirements
  • 2-3 years' experience in IT operations, customer support, billing, or inventory management, preferably in the telecom domain
  • Knowledge of Software Development Life Cycle and project management methodologies (Waterfall and Agile)
  • Experience working with CRM/eCommerce solutions
  • Understanding of catalog configuration principles
  • Knowledge of UML and BPMN
  • Knowledge of SQL
  • Analytical and process-oriented, comfortable working with large data sets
  • Desire to implement ideas in a real system
  • Creative thinker with strong problem-solving skills
  • Tech-savvy, agile, and able to quickly adopt new tech tools
  • Strong communication skills and ability to form relationships with internal and external partners and vendors
  • Experience in functional and technical design creation
  • Spoken English
  • Availability to work from the office in a hybrid mode
Education
  • Bachelor's degree in Computer Science or related field

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