Maintenance Support Professional

Há 3 dias

São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro US$60.000 - US$80.000
Job Description

We are seeking a skilled professional to join our team as a Technical Support Maintenance Specialist.

This role involves working closely with clients to understand their needs and developing solutions to improve their maintenance processes.

  • Cultivate strong relationships with the customer base, ensuring clear and effective communication.
  • Analyze technical issues, providing accurate and timely solutions, including solving complex engineering problems.
  • Collaborate with the development team to report bugs and suggest improvements based on client feedback and needs.
  • Provide technical support through our Helpdesk, email, and remote sessions, resolving client issues quickly and efficiently.
  • Manage support activities and client interactions through our Helpdesk, and document actions in the CRM, ensuring accurate and accessible records.
  • Develop a deep understanding of our products, correlating features with client operations to identify and suggest improvements and new tools.
  • Assist in creating and maintaining support documentation and knowledge bases, sharing your technical expertise with the team and clients.
  • Analyze mechanical, electrical, and operational spectra, interpret technical drawings, and understand industrial processes, including knowledge of PPCM and its operational routines.
Required Skills and Qualifications
  • Bachelor's degree in a technical discipline, such as Electrical, Mechanical, or Industrial Engineering.
  • Experience in providing technical support for software or technology products.
  • Strong problem-solving skills and ability to work under pressure.
  • Excellent verbal and written communication skills.
  • Knowledge of troubleshooting and diagnostic techniques.
  • Proficiency in technical support tools and Helpdesk software.
  • Ability to document technical information for a non-technical audience.
  • Genuine listening skills and an obsession with customer satisfaction, with a focus on delivering exceptional service.
  • Knowledge of different industrial processes and PPCM and its operational routines.

This is a challenging yet rewarding opportunity for individuals who enjoy problem-solving, are passionate about delivering exceptional customer experiences, and thrive in fast-paced environments.

The ideal candidate will be a self-motivated team player with excellent communication skills, able to work independently and collaboratively with colleagues to achieve shared goals.

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