Brazil Country Lead
Há 2 dias
e-commerce country lead oversees the launch and ongoing operations of our brazilian market ensuring a seamless customer service experience.
key responsibilities include building developing a team of customer service program managers operations leaders vendor managers and knowledge management specialists to ensure timely delivery. develop service quality strategies for contact centers ensuring cross-functional alignment of service delivery goals and execution.
- build develop a high-performing team of customer service professionals.
- develop service quality strategies for contact centers ensuring cross-functional alignment.
- focus on aligning company priorities with excellent day-to-day operations design and lead growth initiatives.
- manage bpo suppliers to ensure high-performing teams provide world-class services.
- lead regional program team to boost contact center training quality and knowledge management.
- analyze and develop insights on business performance core metrics and support in preparation of regular reviews.
- bachelor degree or equivalent practical experience.
- fluency in english portuguese required.
- 5+ years of experience in customer service operations vendor management workforce leadership.
- strong leadership skills proven track record managing high-performing cross-functional teams.
- data-driven decision-making skills identify root causes generate actionable insights influence change.
- proven experience building managing influencing relationships with senior stakeholders using data generating insights solving complex problems.
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