Customer Risk Mitigation Specialist

Há 15 horas


São Paulo, São Paulo, Brasil beBeeCustomerDueDiligence Tempo inteiro R$64.080 - R$70.816
Our mission is to make it easier and save people money. We need a professional who can perform timely customer due diligence to complete the Know Your Customer (KYC) process.This role requires you to exercise discretion in setting priorities, identifying customer records that require further review, and taking action to obtain and follow-up on the information and/or documentation requested.You will need to ensure that information and documentation provided by customers meet our requirements for verification, perform searches utilizing internet sources and/or third-party vendors, and communicate with customers when required.The ideal candidate will have experience in operations, preferably in customer due diligence (CDD), enhanced due diligence (EDD), and understand the importance of risk-based approach.You will also be responsible for providing guidance and responses to daily inquiries from peers, front-line, and management regarding due diligence matters and case analysis.Maintaining a basic understanding of Anti-Money Laundering/Countering the Financing of Terrorism (AML/CFT) Regulations and how these impact the business, as well as Wise products and services, is essential for this role.Duties and Responsibilities:
  • Perform Due Diligence on existing, new, and/or potential customers based on risk mitigation controls and certain trigger events.
  • Exercise discretion in setting priorities, identifying customer records that require further review, and taking action to obtain and follow-up on the information and/or documentation requested.
  • Ensure that information and documentation provided by customers meet our requirements for verification.
  • Perform searches utilizing internet sources and/or third-party vendors to obtain information on prospects and new/existing customers.
  • Communicate with customers when required to handle escalated or complicated cases with strong customer empathy as well as clear communication of decisions and policies.
  • Provides guidance and responses to daily inquiries from peers, front-line, and management regarding due diligence matters and case analysis, when appropriate.
  • Maintain basic understanding of AML/CFT Regulations and how these impact the business, as well as Wise products and Services.
  • When warranted, be capable of drafting SAR narratives to report activity deemed unusual.
  • Assess Risk level of referred profiles that may or may not meet the Risk criteria expected from escalations.
  • Have a deep understanding of different business models, customer types, country risks, and regulatory requirements across multiple geographies.
  • Support us in internal and external audits and regulatory due diligence process related queries reviews.

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