Customer Engagement Manager

We are seeking a seasoned Customer Engagement Manager to join our dynamic team. As a Customer Engagement Manager, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

The ideal candidate will have a strong background in customer-facing roles, with experience in financial management, governance, and reporting. You will be able to partner with clients to understand their requirements, provide solutions, and deliver results.

• Financial Management: Ensure accurate financial data, create and send invoices, and work with clients on invoicing issues.
• Governance and Reporting: Own the governance and reporting requirements for each client, aligning to our processes and methodology whenever possible.
• Client Relationship Management: Establish meaningful relationships with clients, giving you insight into their business goals and needs.
• Consultant Partnership: Work with consultants to deliver high-quality work to our clients, learning their strengths and weaknesses, and supporting them in delivering excellent results.

As a Customer Engagement Manager, you will also be responsible for:

• Partnering with Client Directors as necessary, passing along relevant information in a timely manner.
• Managing escalations and navigating challenges independently.
• Establishing relationships with our consultants, learning their strengths and weaknesses, and supporting them in delivering high-quality work.
• Effectively leveraging ServiceNow as our Project Management tool, managing deliverables, priorities, due dates/timelines, assignments, etc.
• Being a Workday PSA expert, accurately and efficiently managing clients through activities such as project set-up, staffing, forecasting, invoicing, reporting, etc.

Minimum Requirements:

• Bachelor's degree from an accredited institution with a major in a related field such as business or technology.
• Ability to travel as required.
• 2 years of related professional experience.
• HR or Financials software implementation or post-production support experience.

Desirable:

• Workday PM Certification.
• One end-to-end Workday deployment as either an Engagement Manager or Consultant.
• Customer side experience working within a Human Resources, Finance, or IT organization.
• Experience working with contracts, billing/invoices, and utilization/forecasts.

Embracing Diversity: We believe in the power of diversity, equity, and inclusion. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are.

Our ideal candidate will possess the following skills and qualifications:

• Strong customer-facing skills, with experience in financial management, governance, and reporting.
• Ability to partner with clients to understand their requirements, provide solutions, and deliver results.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
• Proven ability to manage multiple projects simultaneously, prioritizing tasks and meeting deadlines.
• Knowledge of HR and Financials software, including Workday.
• Workday PM Certification is desirable.

Benefits

As a valued member of our team, you can expect:

• A competitive salary and benefits package.
• Ongoing training and development opportunities.
• The chance to work with a talented and diverse team.
• The opportunity to make a real impact in our clients' lives.

If you are a motivated and experienced customer-facing professional looking for a new challenge, please submit your application today.