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Digital Customer Success Associate

2 meses atrás


Curitiba, Paraná, Brasil Infobip Tempo inteiro
About Infobip

At Infobip, we're passionate about innovation and teamwork. Our mission is to create life-changing interactions between humans and online services. We're shaping global communications of the future, with a platform used by almost % of the population.

Key Responsibilities
  • Minimize risks and identify opportunities for growth.
  • Respond to requests from Self-Service customers.
  • Contribute to improvements in Self-Service processes and customer experience.
  • Collaborate with internal teams to enhance lead quality and conversion rates.
  • Analyze data to distinguish potential customers and prepare leads for the Sales department.
Requirements
  • Proficiency in English is required.
  • Hybrid work model with days at the office.
  • Proactive and willing to learn and grow in this position.