Customer Solutions Manager

3 semanas atrás


São Paulo, São Paulo, Brasil Amazon Tempo inteiro
About the Role

We are seeking a highly skilled Customer Practice Manager to join our Amazon Web Services Professional Services team. As a key member of our team, you will be responsible for leading and/or supporting significant customer programs during the solution and pursuit stages, developing a long-term Professional Services strategy, and executing that strategy with our customers.

Key Responsibilities
  1. Customer Engagement: Collaborate with AWS sales and partner teams to develop strong customer and partner relationships and build a growing business and drive AWS adoption in a geographic territory and/or for a named set of customers.
  2. Strategic Thinking: Assess customer marketplace circumstances, organizational readiness, and C-level sponsor willingness to initiate conversations that lead to broader strategic transformation programs, construct large programs which include multiple engagement services.
  3. Customer Vision: Envision and inspire customers to achieve their business goals through the adoption of AWS services.
  4. Opportunity Identification: Identify and develop specific opportunities and related business cases to drive revenue growth.
  5. Deal Shaping: Develop and execute deal shaping strategies, including estimations and deal pricing.
  6. Contract Negotiation: Negotiate and close contracts with customers.
  7. Cloud Transformation: Develop long-term Cloud Strategy with customers, identify and develop specific opportunities and supporting business cases, manage issues and risks.
  8. Commercial Relationship: Plan and implement a project portfolio, including budget and deliverables responsibilities.
  9. Customer Education: Educate customers on AWS services and translate those into a clear business value proposition.
  10. Advocacy: Work with AWS engineering teams to convey partner and enterprise customer feedback as input to AWS technology roadmaps.
  11. Project Delivery: Oversee the delivery of projects in account, ensuring high-quality delivery.
Requirements

We are looking for a candidate with 7+ years of external or internal customer-facing, complex, and large-scale project management experience. Experience in consulting, design, and implementation of serverless distributed solutions is also required.

About Amazon

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Why Join Us

We value work-life harmony and strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences inspire us to never stop embracing our uniqueness.



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