Senior Integration Specialist

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeCustomerSuccess Tempo inteiro US$96.000 - US$124.000
Integration Specialist Role

Digibee is a cloud-based platform designed to streamline integration processes for developers. Our iPaaS solution enables users to efficiently build, test, deploy, and govern integrations across various environments.

We are seeking an experienced Integration Specialist to play a vital role in driving the successful adoption and utilization of our iPaaS solutions. As a trusted advisor, you will guide customers through their integration journey and ensure they achieve maximum value from their investment in our platform.

Main Responsibilities:
  • Onboarding and Implementation:
    • Lead the onboarding process for new customers, providing comprehensive training and support on Digibee's iPaaS platform.
    • Collaborate with customers to understand their integration needs and develop tailored implementation plans.
    • Guide customers through configuring and deploying integrations, ensuring a smooth and efficient process.
  • Relationship Management:
    • Build and nurture strong relationships with key stakeholders within customer organizations.
    • Conduct regular check-in meetings to review integration performance, address any challenges, and identify opportunities for improvement.
    • Act as the primary point of contact for customer inquiries and support requests related to Digibee's iPaaS solutions.
    • Proactively monitor customer usage of the platform and identify opportunities to optimize integrations and improve business processes.
    • Educate customers on advanced features and functionalities of Digibee's iPaaS to unlock further value.
    • Track key performance indicators (KPIs) to measure the impact of integrations on customer business outcomes.
  • Retention and Expansion:
    • Proactively identify and mitigate any risks that could lead to customer churn.
    • Develop and execute strategies to increase customer satisfaction and loyalty.
    • Identify and pursue opportunities to expand customer usage of Digibee's iPaaS through upselling and cross-selling.
  • Advocacy and Collaboration:
    • Act as a customer advocate within Digibee, providing feedback to product development and engineering teams to enhance the platform.
    • Collaborate effectively with internal teams (sales, support, engineering) to ensure seamless customer experience.

Required Skills and Qualifications:

  • Proven experience in a customer-facing role, preferably within a SaaS or technology company.
  • Strong understanding of integration concepts, APIs, and iPaaS solutions.
  • Excellent communication, interpersonal, and presentation skills.
  • Ability to build rapport and establish trust with technical and business stakeholders.
  • Proactive and solutions-oriented mindset.
  • Experience using CRM software (e.g., Salesforce) and other customer success tools.
  • Familiarity with Winning by Design methodology is a plus.

Our Culture:

We foster a collaborative work environment that encourages learning, sharing knowledge, and innovation. We value diversity and strive to create a supportive and respectful culture.

At Digibee, we recognize that our people are our greatest asset. We aim to provide a dynamic and inclusive workplace where employees can thrive and grow.

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